Here are the 3 best banks in the United States, according to their customers

Today, there are nearly 4,000 commercial banks in the U.S. And with online banking, customers have access to more banking products and services than ever before.

Of course, when it comes to choosing where to bank, these seemingly endless options can make the decision quite difficult. There are many factors that you could evaluate to identify the best banks in the United States. But why not just ask existing customers?

In his US National Bank Satisfaction Survey 2024that surveyed 11,066 retail banking customers, JD Power ranked nine national banks on a 1,000-point scale. The average score for the study is 658, with the top bank receiving a score of 689.

Let’s take a closer look at the top-scoring national banks based on customer satisfaction.

The JD Power study ranked banks based on seven categories:

The score each bank received is an aggregate of these seven categories, with “trust” as the most heavily weighted factor.

Note that the study evaluated national banks, meaning you won’t find local or regional banks on the list. However, if you bank with one of these popular national institutions, it can be helpful to see where your bank is located. If your bank is on the low end, you might consider moving your money elsewhere.

Here, we’ll take a look at the top three study banks and what they offer.

Capital One is the ninth largest bank in the US by total assets. Unlike many of the larger banks, Capital One is relatively new. The bank was founded in 1994 in Richmond, Virginia.

Today, Capital One offers a variety of products, including credit cards, checking and savings accounts, and auto loans. It also offers business and commercial products such as business credit cards and loans. Capital One is popular with consumers for products like its high-yield savings accounts and Venture credit cards.

Read our full Capital One review

Chase is the largest bank in the U.S. The Chase name first appeared when Chase National Bank was founded in 1877. However, the company’s roots go back even further to 1799 and the founding of the Bank of Manhattan Company .

Today, Chase offers a variety of products, including credit cards, mortgages, checking and savings accounts, and auto loans.

The bank is popular for its consumer credit cards, which allow customers to earn valuable Chase Ultimate Rewards points. Chase is also known for its large branch network, which includes more than 4,700 branches nationwide. Although Chase is bigger than Capital One, each has advantages and disadvantages.

TD Bank is the tenth largest bank in the US, although its parent company is headquartered in Toronto. The company’s origins date back to 1855 when The Bank of Toronto was founded.

TD Bank offers a variety of products for individuals and businesses, including checking and savings accounts, mortgages, credit cards, investments and small business banking. It has more than 1,100 stores and 2,600 ATM locations in the US (these locations are concentrated on the East Coast). TD Bank also has a blog called TD Insights that covers topics such as retirement, estate planning, life insurance and loans.

You may be considering switching to a new bank, especially if you’re unhappy with your current choice. Banks on the JD Power list are national banks, which typically have a large footprint of physical locations. In addition, they have a wide range of products and services, which allow you to do all your banking from one place.

However, despite the advantages of national banks, there are many online and community banks to consider. These banks sometimes have unique advantages, such as higher savings rates and lower fees.

The following steps can help you decide if switching banks is the right thing to do:

Decide what you need: Banks may offer a variety of products, including checking and savings accounts, auto and home loans, investment and retirement accounts, and business banking. Knowing the types of products you need can help narrow down your options.
Compare rates and fees: Local and online banks, as well as credit unions, sometimes have better interest rates and fees compared to national banks. If you’re looking for a specific type of account, such as a checking account or a high-yield savings account, it’s important to research and compare options from different types of financial institutions and identify which ones will help you manage and grow your money better
Consider in-person services: One of the big advantages of national banks is that they tend to have a large network of branches and ATMs, which is important to some customers. However, others prefer to prioritize rates and fees. Also, smaller banks and credit unions may have more personalized customer service. Your personal banking style is an important consideration when choosing a bank.
Customer Service Rating: Check third-party review sites for feedback to understand the knowledge of customer service and how quickly they can handle issues. Even if you don’t contact customer service often, it’s important to have a helpful team available when needed.
Look for additional features: Tools such as budgeting apps, financial education resources, or personalized advice can be helpful. While these benefits aren’t entirely necessary, they can be the deciding factor between two banks you’re considering.

Depending on your preferences, you may find that the services offered by national banks best suit your needs. However, other customers may find that smaller banks offer personalized service or better rates and fees, making them a better choice than national banks. All banks have pros and cons, so you have to decide what is most important to you.

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