The report of ISG Provider Lens ™ says AI-powered tools can solve the challenges of the insurance industry

London – (Business Wire) – an unpredictable global environment and the development of AI and intelligent technologies pushing the basic changes in dangerous scenery and relationships with Insurers of clients and European regulators, says a new research report from Information Services Group (ISG) (NASDAQ: NASDAQ :), a leading global research technology and advisory firm.

The 2024 ISG Provider Lens ™ Insurance Reports report for Europe says new AI-powered tools can solve the existing and emerging challenges of the entire chain of insurance value. Businesses are more likely to adopt solutions to harass their operations, enable service delivery and ensure compliance with new regulations.

The remaining effects of Covid-19 and the ongoing global climate crisis contributed a rapid development of dangerous scenery and disruption of well-established actuarial models, as Thorsten Stüwe, director of Emea, ISG insurance. Economic effects on these forces also affect how much consumers and businesses cost insurance products. Insurance providers have now begun to evaluate the strategy changes that are affected by these forces.

The report says AI has developed from a speculative concept to a transformative insurance force, with applications such as data-driven agent profiling, Predictive Health Analytics and Advanced Fraud Detection Techniques. Service providers offer more special solutions to answer the developmental need for personalizing and unifying advanced technologies such as AI / ML to improve the processing of claims, policy processing and policy and customer service.

For the European Market, service providers focuses on more data-driven decision-making and predictive analytics services and assisting insurance firms to change their Business Process Operations to develop customer experience Throughout the insurance service lifecycle.

While administered applications and management of application data remains important components of IT insurance business budgets, the ISG’s research says that IT outsourcing providers extend their united portfolios In the system, IT counseling services and business consulting and using advanced digital technologies, including conversation AI, to develop customer engagement.

Customer experience and innovation arose as the main competitive differences in the insurance industry, said Jan Erik Aase, with a global leader, isg provider lens research. Strategic provider partners make great value by delivering technologies to next generation, new business processes and insurance domain capabilities that can make effective costs and lasting growth.

The report also evaluates the need for insurance leaders comprehensive to evaluate their current organization posture. In order to effectively use great AI potential, insurers should build scalable AI infrastructure, encourage collaboration between data science and actuarial teams and maintain a culture of continuing change.

For more insurance companies faced by European insurance companies, including maintaining profits and re-inventing business models, see ISG Provider Lens ™ Focal Points briefing here.

Report of 2024 ISG Provider Lens ™ Insurance Services for Europe evaluates the capabilities of 55 providers in five quadrants: Life and Retirement (L & R) Insurance BPO Services, Property and Casualty (P & C) Insurance BPO Services, Insurance It Services, Insurance It Services “Midmarket and Insurance It Services” Midmarket Next-Gen.

The report named ACCENTURE (NYSE :), Cognizant (NASDAQ :), Genpact (NYSE :), TCS and Tech Mahindra (NSE 🙂 As leaders in three quadrants each. Exl, Sopra Steria and WNS (NYSE 🙂 Leaders in two quadrants each. Atos, Capgemini, Charles Taylor, DXC Technology (NYSE :), Fujitsu, Gft, Hcltech, Hexaware, Infosys (NSE :), Iron Mountain (NYSE :), Kyndryl, MPHASIS, MSG Global Solutions, NTT data, Publicis Sapient, Randstad (As 🙂 Digital, Sutherland, Unisys (NYSE :), Wipro (NYSE 🙂 and Zuehlke named leaders in a quadrant each.

In addition, HCltech, Sopra Steria, UST, Xceedance and Zuehlke are named Rising Stars “companies with a promising portfolio and high potential in the future by a quadrant each.

In part of customer experience, Ongoing systems (NSE 🙂 Gamed Global ISG CX Star Performer for 2024 among the insurance service providers. Persistent Systems earns the highest Survey customer satisfaction score in ISG, about the ISG Star of Excellence ™ program, the primary quality recognition and business services.

Adjustable report versions will be obtained from NTT data, WNS and Sutherland.

Report to 2024 ISG Provider Lens ™ Insurance Services for Europe is available in subscribers or for a chance to purchase this webpage.

About ISG Provider Lens ™ Research

The ISG Provider Lens ™ quadrant research series is the only service provider of the empirical, data-driven research and market analysis with real world experience and observations on the global advisory team in Isg. Businesses can find a large detailed data and market analysis to help guide their choice of appropriate search colleagues, while ISG advisers use reports to validate their own market knowledge and make recommendations to isg business clients. Research now contains providers offering their services worldwide, throughout Europe, as well as US, Canada, Mexico, Brazil, UK, France, Nordics, Australia and Singapore / Malaysia, with additional markets to add in the future. For more information about the ISG Provider Lens research, please visit this webpage.

About isg

ISG (Information Services Group) (NASDAQ: III) a leading global research technology and counseling company. A reliable business partner with more than 900 clients, including more than 75 of the highest 100 businesses in the world, is a committed to helping corporations, public sector organizations, and providers of service and technology to achieve operational efficiency and faster growth. The company specializes in digital renewal services, including AI, Cloud and Data Analytics; Sourcing Advisory; handling management and risk services; network carrier service; strategy and operation plot; handle change; market intelligence and research and technology analysis. Built in 2006, and Stamford, Conn., ISG uses more than 1,600 digital-ready professionals acting in more than 20 countries “a global group known for his new thinking , market influence, profound industrial and skill, and world class. Research and analytical capabilities based on the most comprehensive data market. Visit www.isg-one.com.

View the source version of BusinessWire.com: https://www.businesswire.com/news/home/20250127403664/en/

Press contacts:

Will Thoretz, isg
+1 203 517 3119
[email protected]

Philipp jaensch, isg
+49 151 730 365 76
[email protected]

Source: Information Services Group, Inc.