What is the best internet provider in Jacksonville?

Hunter Fiber is CNET’s top pick for the best internet service provider in Jacksonville. It offers the fastest speeds, a lifetime pricing guarantee and no data caps or router fees. Hunter Fiber is also your only choice in town if you need a fiber connection, and its symmetrical upload and download speeds put it ahead of the competition.

If you can’t get Hunter Fiber, T-Mobile Home Internet a solid alternative. It’s affordable with the basic plan coming in at $50 per month with download speeds of up to 245Mbps – plenty for most households. You can also get a $15 monthly discount by bundling a T-Mobile cellphone plan.

Spectrum has the best internet coverage in Jacksonville. The cable network is available almost everywhere in the area and is a reliable high-speed internet option with a simple choice of plan of 500 or 1,000Mbps.

Source: CNET analysis of provider data.

Source: CNET analysis of provider data.

How to find Jacksonville internet deals and promotions

The best internet deals and top promotions in Jacksonville depend on which discounts are available at a given time. Most deals don’t last, but we’re always on the lookout for the latest offers.

Internet providers in Jacksonville, such as T-Mobile Home Internet and Spectrum, may offer lower introductory prices or streaming add-ons for a limited time. Others, however, including Hunter Fiber, run the same base price year-round.

For a more extensive list of promos, see our guide to best deals on the internet.

Source: CNET analysis of provider data.

What is a good internet speed?

Most internet connection plans can now handle basic productivity and communication tasks. If you are looking for an internet plan that can accommodate video conferencing, streaming video or gaming, you will have a better experience with a more stable connection. Here is an overview of the recommended minimum download speeds for different applications, according to the FCC. Note that these are only guidelines — and internet speed, service and performance will vary by connection type, provider and address.

For more information, see our guide to how much internet speed do you need?.

• 0 to 5Mbps lets you tackle the basics — browsing the internet, sending and receiving email, streaming low-quality video.
• 5 to 40Mbps gives you higher quality video streaming and video conferencing.
• 40 to 100Mbps should provide a user with enough bandwidth to satisfy the needs of modern telecommuting, video streaming and online gaming.
• 100 to 500Mbps allows one to two users to simultaneously engage in high-bandwidth activities such as video conferencing, streaming and online gaming.
• 500 to 1,000Mbps allows three or more users to participate in high-bandwidth activities at the same time.

How CNET picks the best internet providers in Jacksonville

Internet service providers are numerous and regional. Unlike the latest smartphones, laptop, router or kitchen utensilsit is not practical to personally test every ISP in a city. So what is our approach? We started by researching pricing, availability and speed information, drawing on our own historical ISP data, provider sites and mapping information from the Federal Communications Commission on FCC.gov.

But it doesn’t end there. We go to the FCC website to check our data and make sure we consider every ISP that provides service in an area. We also input local addresses into provider websites to find specific options for residents. We looked at sources, including the American Customer Satisfaction Index and JD Power, to assess how happy customers are with ISP service. ISP plans and prices are subject to constant change; All information provided is accurate in the publication.

Once we have this local information, we ask three main questions:

1. Does the provider offer access to reasonably fast internet speeds?
2. Are customers getting decent value for what they paid for?
3. Are customers happy with their service?

While the answer to these questions is often layered and complex, providers who are close to “yes” to all three are the ones we recommend. When choosing the cheapest internet service, we look for the plans with the lowest monthly fees, although we also factor in things like price increases, equipment fees and contracts. Choosing the fastest internet service is relatively straightforward. We look at advertised upload and download speeds and consider real world speed data from sources such as Ookla and FCC reports. (Ookla is owned by the same parent company as CNET, Ziff Davis.)

To explore our process in more depth, visit our how we test ISPs page.

Internet providers in Jacksonville FAQs