Cash app users who are victims of fraud may have money coming their way, after the App’s parent company was fined $175 million for “weak” customer service.

The Consumer Financial Protection Bureau has accused Cash App’s Parent Company, INC.

• Not providing effective customer service for cash app customers to resolve problems in a timely manner. The Bureau’s report said fake customer service lines are stealing customers’ information.
• Not taking appropriate action to “detect, limit and address fraud” in the cash app.
• Use the payment process instead to investigate and resolve unauthorized transaction disputes in a timely manner.
• The misrepresentation of this ability to protect customers from unauthorized transfer and its customer phone line.

The CFPB ordered to update business practices to comply with the law, pay between $75 and $120 million to victims of the CFPB’s relief fund.

Block approved the settlement but disagreed with the CFPB’s descriptions of the company’s actions.

“We made the decision to settle this matter in the interest of putting it behind us and focusing on what’s best for our customers and our business,” the company said in a statement. Statement Online. “The historical issues raised in this Agreement do not reflect current currency experience.”

The Cash App now has multiple ways to receive live support and has an online presence, the statement said. The payment app also offers a payment warning tool that can help you if your transaction could be part of a scam.

If you report an unauthorized transaction Cash app And without receiving customer support, you may be entitled to a refund. Here’s what you need to know.

How to get your refund from the cash app

If you believe you have been affected by app money violations, there is no action you need to take to request a refund. on Most of the casesthe companies pay the CFPB, and then the federal agency or a payment administrator distributes the refunds to the corresponding parties. Exactly what money users can expect from the cash app or the timing of refunds is still unclear.

Now, you can check your email and physical mail for more information. You can also check your bank account for a refund from the settlement. We’ll keep you updated as we learn.

If you have further questions, you can contact the cash app’s clear app support line at 1-800-969-1940.