Costco members on social media have highlighted a few things about the warehouse retailer that they think could be improved.

While there’s a lot to love about Costco, the members Subreddits dedicated to cost have identified crowds, design and the retailer’s website as sometimes a problem in their shopping experience.

In a Reddit thread Focusing on Costco’s positives and negatives last month, several people pointed to crowding in the retailer’s warehouses, with one user describing them as “new.”

Customers lined up at the checkout counters of a busy Costco store in Queens, New York. (Lindsey Nicholson/UCG/Universal Images Group/Getty Images)

“I love it costco and I know the products are good and the policy is good but I seriously can’t deal with the parking space waiting and the long lines every time I need an item fast,” said another Reddit user.

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“Every time I go to Costco, no matter the day or time, I’m met with huge crowds, with the checkout line halfway to the back of the store,” a Costco member said in a separate thread three months ago “Every corridor is crowded and the situation is made worse by the free sample people creating artificial traffic jams at every intersection.”

Some users said they encountered fewer people when they visited at certain times, such as shortly after opening or close to closing time.

The layout of Costco’s warehouses, as well as the retailer’s practice of relocating items and frequently changing deals, came up in Costco subreddit threads.

A user suggested the retailer having a map or adding signs above the aisles in their warehouses could be helpful, saying they spent “a lot of time going back and forth up and down each aisle” looking for items.

“You can’t rely on an item you like/need to stay in stock as Costco is constantly changing their inventory,” said another. “But that also means they have new stuff all the time.”

Other criticism of the arrangement focused on traffic inside Costcos near entrances and checkout areas.

Costco might also bring updates to its website, according to Reddit fans. Some commented on its functionality and appearance.

Customers wait in line to check out at a Costco store on December 11, 2024 in Novato, California. (Justin Sullivan/Getty Images/Getty Images)

Meanwhile, others suggested that Costco should bring “scan and go” technology to its shopping experience.

FOX Business has reached out to the warehouse retailer for comment.

In its most recent annual filing with the Securities and Exchange Commission (SEC), the company said its concept is focused on “offering our members low prices on a limited selection of national brand and private label products in a wide range of categories” “produces high sales volume and rapid inventory turnover”. It typically carries fewer than 4,000 different products in its warehouses at any given time.

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Costco noted on its website that it has a “treasure hunt atmosphere” in its nearly 900 warehouses.

“One of the most exciting things about shopping at our warehouses is that you never know what kind of amazing deals you’ll find from one visit to the next,” said a page on the company’s website. “And since we rotate and introduce new merchandise all the time, we encourage you to purchase items you’re interested in sooner rather than later so you don’t miss out.”

With its design, Costco seeks “economy and efficiency in the use of sales space, merchandise handling and inventory control,” according to its latest annual report. Its control of tickets and membership usage helps keep theft at lower levels than other retailers, according to the company.

Asked about “scan and go” during Costco’s earnings call last month, CEO Ron Vachris told analysts and investors that the company hears about the technology from time to time.

He said self-pay “has been a great option for our members and we’re focused on that.” Costco “will continue to monitor technology and how we can improve that front-end experience that is the pinch point,” according to Vachris.

The company began rolling out membership card scanners at the front of its US warehouses during the summer of last year.

Customers enter a Costco Wholesale Corp. warehouse. in Hawthorne, California on June 12, 2024. (PATRICK T. FALLON/AFP via Getty Images/Getty Images)

The scanners “took a lot of pressure off the cashiers and the movement lines, and they saw some productivity improvements when we did that,” Vachris said last month.

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During the previous earnings call, the CEO said that they have helped Costco with their ability to “adjust the front-end lines that we need to open and close lines based on fluctuations in the business” and made the process of payment is faster by eliminating “friction”. of membership verification” in the records, among other advantages.

The company has been working on both your website and app.

In September, for example, Costco executives said the company had improved the “native search feature” for the US version of its app. Most recently, in December, CFO Gary Millership said Costco “will continue to move forward with our technology roadmap and improvements made to the member experience,” such as adding the feature to check warehouse inventory on through your application.

About 138.8 million people have Costco membership cards, according to Costco.