Flow Specialtya specialized commercial brokerage, announces the industry’s first AI insurance broker.

The brokerage’s platformless AI model has passed the RPLU certification exams for the Cyber, Errors & Omissions, and Executive liability modules. This can be important as people struggle to get insurance after various disasters. The company is based in Mountain View, California, with research and development in Tel Aviv, Israel.

By achieving this level of stability, Flow said expert brokers have real leverage: AI agents that can take meaningful work off brokers’ plates. This milestone celebrates the ability to scale access to expertise – a capability that has completely changed the specialty commercial dynamics of the insurance market.

Historically, small and medium-sized businesses across all industries have struggled to find comprehensive coverage that enables them to transfer risk confidently. This is because making commercial policies requires the expertise and time of brokers.

However, brokers, who are there to provide expertise in tailoring individual policies based on unique business needs, are only paid for binding quotes (about one in four quotes). This compensation structure means that traditional brokers focus on larger businesses that provide more lucrative commission dollars. Meanwhile, small and medium enterprises are left exposed.

“For too long, the mid-market segment of the specialty business has been underserved for retail brokers. I’ve been in this industry for over two decades and have observed a poor performance of around quality of service, attention to detail, and the ability to serve the client the way they deserve,” said David Derigiotis, president of the brokerage and head of insurance. “The obstacles for of wholesalers is thin margins, bandwidth issues, and mismatched skills across teams. We solve these problems by using AI to transform our human brokers’ abilities beyond what was possible before.

Flow is building an ecosystem of AI agents that act like the best assistants in the world. Based on the GPT 4.0 Omni core, Flow’s AI agents are trained on an ever-growing library of insurance materials—specimens, quotes, and carrier risk appetites—and the ongoing transaction of endless materials. in communication and critical decision points. Flow’s AI agents know not only the materials but also understand the tradeoffs and considerations.

Flow says its hybrid approach of human brokers supported by AI agents goes beyond data problem solving. By digitizing knowledge, Flow’s internal workflow engine enables AI models to cross-reference materials, learn from broker interactions, and continuously improve.

These AI Agents are integral members of the team, handling labor-intensive tasks such as matching risk appetite, performing quote comparisons, and creating review materials. Flow brokers are always in the loop, changing and watching the output of this workflow engine. This approach of experts supported by AI agents reduces the manual investment required by individual brokers and makes it possible to deliver an expert rich experience for each premium.

“In an industry that runs on trust and relationships, like the commercial insurance space, scale is a real issue. How do you get brokers to get more work without burning bridges of trust? The the key is to make wholesale brokers the best, every time. And to provide our brokers with this level of service, we’ve trained our AI to act as the best assistant in the world,” said the CEO of Flow that Sivan Iram, in a statement.

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